Return Policy

In order In order for us to efficiently process your return credit and/or claim of defective merchandise, we ask for your co-operation to write us either by fax or mail. Please include in your written request the specific problem, style number, color, and size of the merchandise involved. 

Once you send in the defective merchandise to us, and if it is proven to have arrived with our manufacture’s defects, we will credit your account appropriately or replace the merchandise.

If in any case, the defects were not caused by our manufacture, we will not issue credit. The defective merchandise will be sent back to you at your cost for shipping and handling. Credit will not be given for shoes sold over one year.

The freight for all returns on defective merchandise is to be prepaid by the customer.

These are not new policies, but a reiteration and emphasis on our existing ones. Your co-operation in this matter is necessary and important. We sincerely thank you in advance for your continued patronage.

Yours Sincerely,

Granton Shoe Imports
Return Authorization Department